Purchasing

Warranty and Terms

Returns

Technical Support

FAQ

Click on one of the questions and see
the answer below.

31. All this technology is from Europe, the US and the Far East. I live in the Middle East. What support do I have locally?

40. How do I track my package?

41. Where´s my order?

42. Where do you ship?

43. How do you handle undeliverable packages?

44. What if my address is incorrect?

45. How do I return an item?

46. My credit card was not accepted by PayPal. What should I do?

Answer

To purchase any items from Touch Screen Middle East, please either fax your enquiry to +9714 268 7020 or email our Sales Representatives.

We will send a pro-forma invoice by return including item pricing, included accessories, shipping charges and lead-time.

Payment Terms

Within the United Arab Emirates:

Payment by a cheque drawn on a UAE bank
Credit card
Cash on delivery
Telegraphic transfer

For other countries:

Telegraphic transfer in advance

Shipping

For shipments of less than 100 kg we use UPS door-to-door courier service. Within the Middle East delivery is usually within 4 working days from dispatch from the UAE.

For shipments of over 100 kg we use Expeditors. Shipping time is dependant on the shipping method and destination, but is usually within 10 working days.

Please note:
Touch Screen ME product prices include door-to-door delivery costs and, if requested, insurance, but do not include local customs duty charges. Any local taxes or custom duties must be paid by the customer.

Specifications are subject to change without notice. Touch Screen Middle East makes no additional warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. User is responsible for determining whether the Products and Software are fit for the User´s particular purpose and suitable for its method of production, including intellectual property liability for User´s application.