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Obtaining A Return Material Authorisation |
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Prior to returning a product, please contact support@touchscreen-me.com to obtain a Return Material Authorisation (RMA). Please quote the part number(s), serial number(s), date of purchase and details of the fault.
We will fax or email an RMA with detailed shipping instructions to you. |
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Shipping Instructions |
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- Label all boxes clearly with the RMA number. Returns without an RMA clearly marked on the shipping boxes may be returned to the customer
- Touch Screen Middle East will pay for the shipment of the repaired product back to the customer and all inbound shipment of defective products will be shipped at the customer´s expense.
- All returns should be properly packaged to minimise shipping damage and allow for effective defect analysis. Product should be returned in original packaging or equivalent packaging.
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Returns For Re-stocking |
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If items are deemed unsuitable for their intended purpose, or do not meet the customer´s expected specification, they may be returned to Touch Screen Middle East within 30 days of purchase under the following terms:
- All returns should be properly packaged in original manufacturers packaging. Returns without original packaging will be returned to the customer.
- All cables, manuals, driver CDs or other accessories, (as applicable) must be included. Returns without original accessories will be returned to the customer.
- The product must be fully functional and as originally delivered. In the case of PC based systems, the original operating system and drivers, as delivered, must be installed (if applicable). Returned systems with 3rd party software loaded will be returned to the customer.
- The return shipment of products will be at the customer´s expense.
- A re-stocking charge may be levied.
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